Refund policy

RETURNS & REFUND POLICY

Every Scrap Collective piece is handmade by me as a one-of-one drop item. Because of this, I do not offer returns or refunds for change of mind, incorrect sizing, or personal preference.

Please read measurements and descriptions carefully before buying. If you are unsure about sizing or details, reach out first. I am always happy to help before you purchase.

FAULTS OR ISSUES

If your item arrives with a genuine fault or construction issue, contact me within 7 days of receiving it.

Email: thescrapcollective@outlook.com.au

Please include your order number, photos of the issue, and a short description.

If the item is confirmed faulty, I will organise an appropriate repair or remedy.

Normal wear and tear, misuse, accidental damage, or alterations made after purchase are not considered faults. Please remember that my pieces incorporate reclaimed and secondhand garments, so some signs of previous wear may be present. I avoid significant wear or damage wherever possible.

CONSUMER RIGHTS

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If an item has a genuine fault, you may be entitled to a repair, replacement, refund or other remedy as required by law.

EU RIGHT OF WITHDRAWAL

If you are located in the European Union, you may have a statutory right to withdraw from an eligible distance purchase within the applicable withdrawal period.

For digital products, including patterns, guides and downloads, different rules may apply once you have expressly consented to immediate access and acknowledged the loss of your right of withdrawal.

Where applicable, you can exercise your right of withdrawal using our Cancellation Form:
 /pages/widerruf-formular